Privacy Policy

1. Introduction

Just Call Dude, LLC ("Company," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at JustCallDude.com, use our mobile applications, or engage our installation and technology services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties.

2.1 Information You Provide

• Name, email address, phone number, and mailing/service address
• Payment and billing information (processed via PCI-DSS-compliant processors)
• Appointment requests, service preferences, and project notes
• Account credentials if you create a portal account
• Communications you send us via email, phone, or contact forms

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, pages visited, time and date of visit, and referring URL
• Device information: hardware model, operating system, unique device identifiers
• Usage data: features used, links clicked, and interaction patterns within our platform
• Cookies and similar tracking technologies (see Section 7)

2.3 Information From Third Parties

We may receive information about you from third-party partners including payment processors, marketing platforms, and publicly available databases, which we combine with information we already hold to improve our Services.

3. How We Use Your Information

We use the information we collect to:

• Schedule, coordinate, and deliver installation and technology services
• Process transactions and send related invoices, receipts, and confirmations
• Communicate with you about your appointments, project status, and account
• Send promotional communications (you may opt out at any time)
• Improve, personalize, and expand our Services
• Detect, prevent, and address fraud, security incidents, and technical issues
• Comply with applicable laws, regulations, and legal processes
• Enforce our Terms of Service and protect our rights and those of our users

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: Vendors and contractors who assist in delivering our Services (e.g., payment processors, scheduling software, communication tools), bound by confidentiality agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the safety, rights, or property of ourselves or others
• With Your Consent: For any other purpose with your explicit consent

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Customer records are generally retained for seven (7) years following the last transaction. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include TLS/SSL encryption for data in transit, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of certain features. We use the following categories of cookies:

• Strictly Necessary: Required for the website to function; cannot be disabled
• Performance/Analytics: Help us understand how visitors interact with our site
• Functional: Remember your preferences and settings
• Marketing: Used to deliver targeted advertisements (opt-out available)

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly

To exercise any of these rights, contact us at privacy@justcalldude.com. We will respond within 30 days.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date and, where appropriate, by sending you an email notification. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: