Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Just Call Dude, LLC ("Company," "we," "our," or "us"), governing your access to and use of our website at JustCallDude.com, our online store, scheduling platform, and all related installation and technology services (collectively, the "Services"). By accessing our website, placing an order, or scheduling an appointment, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree, do not use our Services.

2. Services Description

Just Call Dude provides professional installation and integration services for smart home technology, security systems, audio/video equipment, solar energy systems, EV charging infrastructure, backup generators, and IT/networking solutions. Our Services include:

• On-site consultation, planning, and project scoping
• Professional installation by licensed and certified technicians
• System configuration, testing, and commissioning
• Customer orientation and handoff upon project completion
• Post-installation support as specified in your service agreement

All services are subject to availability and geographic service area limitations. We reserve the right to decline any service request at our sole discretion.

3. Appointments and Scheduling

Appointment requests submitted through our website are not confirmed until you receive written or verbal confirmation from a Just Call Dude representative. We will contact you within one (1) business day of submission to confirm scheduling details. You agree to:

• Provide accurate and complete information in all service requests
• Ensure the service location is accessible and safe for our technicians at the scheduled time
• Notify us at least 24 hours in advance of any scheduling changes or cancellations
• Have an authorized adult (18+) present at the service location for the duration of the installation

Repeated no-shows or late cancellations may result in a cancellation fee and/or refusal of future service.

4. Pricing, Deposits, and Payment

All prices are quoted in U.S. dollars. Quoted prices are estimates based on information provided at the time of inquiry; final pricing may be adjusted based on on-site assessment and any changes in scope.

• Deposit: A deposit (amount specified in your service agreement or package details) is required to confirm and schedule your appointment. Deposits are non-refundable unless the cancellation is initiated by Just Call Dude.
• Balance: The remaining balance is due upon satisfactory completion of the installation, prior to technician departure.
• Accepted Payment Methods: Major credit/debit cards, ACH bank transfer, and other methods as specified at checkout.
• Late Payments: Balances not paid within 7 days of project completion are subject to a 1.5% monthly finance charge.

5. Cancellations and Refunds

We understand that plans change. Our cancellation policy is as follows:

• More than 48 hours before appointment: Full deposit refund, less a $25 administrative processing fee
• 24–48 hours before appointment: 50% of deposit refunded
• Less than 24 hours or no-show: Deposit is forfeited in full
• Cancellation by Just Call Dude: Full deposit refund within 5–7 business days

Refunds for completed services will not be issued unless a documented workmanship defect is confirmed by our quality assurance team. All refund requests must be submitted within 30 days of service completion.

6. Workmanship Warranty

Just Call Dude warrants all labor and installation workmanship against defects for a period of one (1) year from the date of project completion ("Workmanship Warranty"). This warranty covers:

• Faulty wiring, mounting, or physical installation errors attributable to our technicians
• System configurations that fail to function as specified in the project scope

This warranty does not cover damage resulting from misuse, unauthorized modifications, power surges, acts of nature, third-party interference, or equipment manufacturer defects (which are subject to manufacturer warranties). To make a warranty claim, contact us at support@justcalldude.com.

7. Customer Responsibilities

To ensure a safe and successful installation, you agree to:

• Disclose any known hazards, structural conditions, or prior work at the service location that may affect our technicians
• Obtain all necessary permits, HOA approvals, and landlord/property owner consents prior to the scheduled service date
• Ensure utilities (power, internet) are available and functional as required for the service
• Not interfere with or direct technicians in a manner that deviates from the agreed scope of work
• Provide truthful information regarding equipment, existing installations, and property conditions

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JUST CALL DUDE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO JUST CALL DUDE IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL JUST CALL DUDE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to defend, indemnify, and hold harmless Just Call Dude and its officers, directors, employees, contractors, and agents from any claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law; (c) inaccurate or misleading information you provide to us; or (d) any property damage or injury caused by your actions or failure to act as required under these Terms.

10. Intellectual Property

All content on our website and platform, including text, graphics, logos, images, software, and the compilation thereof, is the exclusive property of Just Call Dude or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration administered by JAMS under its Streamlined Arbitration Rules, with proceedings conducted in Maricopa County, Arizona.

You waive any right to participate in a class action lawsuit or class-wide arbitration. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 14 days before taking effect. Your continued use of our Services after the effective date of revised Terms constitutes your acceptance. We encourage you to review these Terms periodically.

13. Contact Information

For questions or concerns regarding these Terms of Service, please contact us: